From the Entrance door to your Gate 🛫
Let us guide you Step-by-Step with Clarity, Control and Confidence.
1️⃣ Terminal Parking/Airport Entrance.
Go2Gate® guides you from your parking spot or terminal entrance directly to the correct check-in counter with real-time ETA and dynamic routing.
Actions:
-> Scan QR code to open G2G Web App
• Enter Flight Number or
• Select Airline
Direction Flow Created "Blue Line"
Parking Level ➜ Terminal Entrance ➜ Check-In Zone & Baggage Drop off -> Security -> Gate
*Note: Inside Terminal Parking “save my spot” button is available.
2️⃣ After Check-in.
Follow the AR blue line to the nearest security checkpoint based on live congestion data (phase II)
Choices:
• Map
• Gates
• Dine & Shop
• Accessibility Route
*Find Fastest Route (if needed)
Direction Flow:
Check-In ➜ Security Control ➜ Fast Lane (if needed) -> Gate
Description:
The system calculates the optimal Security point and adapts instantly to congestion changes.
3️⃣ Passing Security Check:
Go2Gate® adapts to your boarding time.
Relax or Explore, based on your available time.
Enjoy the airport, or head straight to your gate.
Choices:
• Go to Gate
• Dine & Shop
• Lounge Access
• Restrooms
* redirect to a new gate if needed
Direction Flow:
1. Security ➜ Retail Area ➜ Lounge ➜ Boarding zone ➜ Gate
2. Security ➜ boarding zone ➜ Gate
Description:
Passengers choose between retail exploration, dinning or direct to Gate routing.
Boarding time awareness keeps them always on schedule and a continuous guidance ensures passengers arrive at their gate on time.
Note: If Gate changes, G2G will redirect to the new Gate.
3️⃣ a. Shopping and Dinning
- Any time selected, it will propose Shopping and Dinning spots along your route to your Gate
- In addition, it will send real time push notification for special offers (if applicable).
📍 “I’m Lost” Button.
If you feel lost, G2G recalculates your position and restores your optimal path to your Gate.
🧭 Instant Re-Orientation logic
Choices:
• Show My Location
• Recalculate Route to my Gate
• Call Assistance
Direction Flow:
Current Position ➜ Direct to Gate
*NOTE: Even if the “I am lost“ button is not pressed, Go2Gate® System automatically detects route deviation under the following conditions:
- Heading deviates greater than 30° for 5’ minutes
- Prolonged stationary status exceeding 10’ minutes
- Sharp directional reversal of 180°
When triggered, the button will automatically glow and enlarge to attract attention.
”I am lost button” appears on All Screens (never hidden inside menus)
Arriving at Gate
Passenger Arrived at Gate.
Journey Termination.
“Thank you for visiting Heraklion International Airport.
Have a wonderful Flight!”
From Arrival Gate to the Exit 🛬
Arrive to Heraklion International airport without confusions.
Let us guide you ➜ JUST FOLLOW THE BLUE LINE
1. Scan the QR Code to open Go2Gate Web app.
Actions:
- Enter your Arriving Gate or
- Your Arriving flight number
Passenger Select any of the following:
- Airport Exit
- Terminal Parking (last parked spot if previously saved)
- Car Rental
- Taxi line
- Bus Station
- Uber pick up area
- Hotel Busses
Routing Created:
Arrival Gate ➜ Baggage Claim ➜ Exit/Parking/etc.
After Baggage Claim, the BLUE LINE will lead to (based on choice):
- Airport Exit
- 🅿️ Terminal Parking (Short/Long Stay)
- Car Rental
- Taxi line
- Uber line
- Public busses Station
- Shuttle busses Parking
- Hotel bus station
♿ Designed for Everyone. Optimized for Each.
Go2Gate® transforms airport navigation into a barrier-free experience.
From wheelchair users and reduced-mobility passengers to families with strollers and elderly travelers — every route adapts in real time to individual needs.
- 100% step-free routing
- Elevator-prioritized paths
- Wider corridor selection
- High-contrast AR Blue Line
- Voice guidance assistance
- Smart urgency recalculation
"Because accessibility is not an add-on.
It’s infrastructure".
Confidence in Every Step.
With adaptive routing intelligence, go2Gate® doesn’t just guide passengers — it protects time, reduces stress, and ensures no one is left behind.
This is inclusive navigation.
This is airport intelligence redefined.
Accessibility
Move Smarter, Arrive with Confident.
Wheelchair Route Optimization Example:
Standard Route
• 14 min (450 m)
• Includes 3 staircases
Accessible Route
• 15 min 40 sec (520 m)
• 100% step-free (elevator)
• +1 min 40 sec
• Minimum corridor width: 1.8 m
”Accessibility is not a feature. It’s our standard. We create optimized journeys for every passenger”
Go2Gate® system create Estimated Time of Arrival (ETA) based on the following speeds:
Passenger Type, Speed, 500m (ETA)
- Healthy Adult 1.30 m/s ~6:25 min
- Family 0.90 m/s ~9:15 min
- Elderly 0.75 m/s ~11:00 min
- Wheelchair 0.80 m/s ~10:25 min
- Fast Walk 1.70 m/s ~4:55 min
*Full compliance with EU EN 301 549 accessibility standards.
Confidence in Every Step.
With adaptive routing intelligence, Go2Gate® doesn’t just guide passengers — it protects time, reduces stress, and ensures no one is left behind.
This is inclusive navigation.
This is airport intelligence redefined.